How Do You Prepare To Manage Consultant Relationships?

Don't Guess - Plan For Success

A Training Guide For Managers/Leaders

Objectives

• Understand the role and responsibilities of outside benefit consultants

• Establish clear communication and collaboration processes

• Effectively monitor and evaluate consultant performance

• Maintain compliance and mitigate risks associated with consultant relationships

Target Audience

• HR leaders/managers

• Benefits administrators

• Finance/accounting personnel involved in benefits management

Training Modules

Module 1: Introduction to Outside Benefit Consultants

• Definition and scope of outside benefit consultants

• Common services provided by consultants (e.g., plan design, vendor selection, compliance, etc.)

• Benefits and challenges of working with outside consultants

Module 2: Consultant Engagement and Onboarding

• Drafting effective consultant contracts and service-level agreements

• Establishing clear roles, responsibilities, and communication protocols

Module 3: Consultant Performance Management

• Setting measurable goals and key performance indicators (KPIs)

• Implementing regular progress reviews and feedback mechanisms

• Addressing performance issues and managing consultant relationships

Module 4: Compliance and Risk Management

• Understanding regulatory requirements and consultant responsibilities

• Implementing controls and oversight to ensure compliance

• Strategies for mitigating risks associated with consultant relationships

Module 5: Continuous Improvement and Vendor Transition

• Evaluating consultant performance and identifying areas for improvement

• Developing a vendor transition plan for when consultant relationships end

• Incorporating lessons learned into future consultant engagements